The New York Times’ leaked innovation report was probably the best thing that ever happened to the Times. Of course, the global humiliation of their digital failures had to have stung at first, in the moment, but in the end the way they responded to the truth of their situation – that they were stuck using old ways in a new world – become the source of how they found their way towards evolution. Rather than licking their wounds and doing the same thing they’ve always done, they embraced their need to change their perspective and adopted a new road map to help them take the Times legacy into the digital age, and today, they are starting to thrive. Continue reading
How exciting was it when the Dodgers were so hot at the end of the season to head into the MLB Post Season? For many in Los Angeles, just the thought that they will actually be able to watch the games on their television was enough to bring joy. Unfortunately, too many fans were unable to participate in the age-old ritual of being able to watch nearly any game on television because they didn’t have Time Warner Cable. For those who have sports superstitions (like I do), could it be too easy to blame the collapse on the very fact that many who couldn’t watch games when the Dodgers were playing lights-out could suddenly view every moment and, therefore, break the sports-win continuum? Naah! You can’t blame it on that. But the frustration the team felt with their post-season performance and the fans felt in not being able to watch as many games could possibly have been lessened if the Dodgers (and MLB) didn’t miss a golden opportunity to engage fans with original content production off the field.
The blown opportunity – like the blown mid-inning pitching and saves on the field – can be found in Continue reading
With all the new devices and media platforms, to truly engage customers with added value content they want to be entertained. Brands that will succeed in the 21st century will be those that embrace this role of becoming entertainers and focus not on converting customers but building audiences. Check out RedBull who has masterfully done this and now claims 42% of the market share for energy drinks.
The answer of how to monetize in a digital age lies in audience development. The larger your brand loyal audience is, Continue reading